Why was my account suspended for bypassing the platform?
Learn what platform bypassing means, why your Makeity creator account may have been suspended, and how to request a review of the decision.
Why Was My Account Suspended for Bypassing the Platform?
Your account may have been suspended because Makeity identified activity that appeared to move a business relationship, project, communication, or payment outside the platform.
Platform bypassing is a serious violation because it removes the protections, documentation, payment process, and support provided through Makeity.
🚫 Platform Bypassing May Lead to a Lifetime Ban
Intentionally trying to close a direct deal with a business you met through Makeity may result in the permanent suspension of your creator account. A permanently suspended creator may not create or use another account to return to Makeity.
What Is Platform Bypassing?
Platform bypassing means attempting to move any part of a Makeity relationship outside the official platform.
- Moving project conversations to another app
- Sharing private contact information
- Requesting or accepting direct payment
- Offering a lower price outside Makeity
- Canceling an order to continue privately
- Delivering content outside the official order
- Arranging future work directly with a business met on Makeity
- Helping another user avoid the Makeity process
Common Activities That May Cause Suspension
Sending a personal telephone number so the business can continue the conversation outside Makeity.
Asking the business to contact you through an external messaging platform.
Providing an email address for project communication, content delivery, invoicing, or payment.
Directing a business to Instagram, TikTok, Facebook, LinkedIn, or another private profile.
Asking for payment through PayPal, bank transfer, Wise, Revolut, cash, cryptocurrency, or another external method.
Offering a lower price if the business cancels or avoids the Makeity order.
Sending project files by email, cloud storage, or private message instead of submitting them through Makeity.
Using a relationship created through Makeity to arrange future paid work outside the platform.
You Shared External Contact Information
Your account may have been suspended if you shared information that could move the conversation outside Makeity.
This may include:
- A telephone number
- An email address
- A WhatsApp or Telegram username
- A social media username
- A private website or contact form
- A QR code containing contact details
- An external meeting or booking link
You Requested or Accepted External Payment
All payments connected to a Makeity project or business relationship must remain inside the official platform process.
Prohibited payment activity includes:
- Sending your PayPal details
- Sharing bank account information
- Requesting payment through Wise or Revolut
- Sending a direct invoice or payment link
- Accepting a cash or cryptocurrency payment
- Requesting a private deposit
- Accepting a direct tip or bonus
Payment Bypassing
Requesting, arranging, or receiving direct payment connected to a Makeity project may result in a permanent account suspension.
You Tried to Continue a Project Privately
Canceling, avoiding, or abandoning a Makeity order so the same work can continue privately is considered platform bypassing.
This includes:
- Asking the business to cancel the order
- Offering to deliver the content by email
- Continuing the project through WhatsApp
- Agreeing to a private price
- Receiving payment outside Makeity
- Completing additional deliverables privately
You Arranged Future Work Outside Makeity
Businesses and creators who meet through Makeity must not use that relationship to avoid the platform for future projects.
Examples include:
- Asking the business to contact you directly next time
- Offering a private package for future videos
- Moving future projects to your agency or website
- Sending a private price list
- Requesting direct recurring payments
You Did Not Report a Bypassing Request
If a business asks you to communicate, deliver content, or accept payment outside Makeity, you should refuse and report the request.
Suggested response
How Makeity May Review a Bypassing Violation
When potential bypassing is identified, Makeity may review available account and project information.
This may include:
- Messages exchanged through Makeity
- Proposal and order activity
- Shared contact or payment information
- Uploaded files and descriptions
- Reports submitted by businesses or creators
- Repeated activity connected to the same account
- Other accounts associated with the violation
What Happens After an Account Is Suspended?
The available features in your creator account may be restricted while the account is suspended.
Possible consequences include:
- Loss of access to new projects
- Removal from active opportunities
- Cancellation of pending orders
- Review of unpaid earnings connected to the violation
- Removal of Premium Creator status
- Temporary suspension
- Permanent account suspension
- Blocking of duplicate or related accounts
🚫 Permanent Suspension
Intentional platform bypassing may result in a permanent lifetime ban. Creating another account, using another person’s account, or changing contact details to avoid the suspension is also prohibited.
Can I Request a Review?
If you believe your account was suspended by mistake, contact Makeity Support and provide a clear explanation.
Include:
- Your full name
- The email address connected to your account
- The relevant project or order
- A clear explanation of what happened
- Relevant screenshots or supporting information
- Why you believe the suspension should be reviewed
How to Avoid Platform Bypassing
- Keep every project conversation inside Makeity
- Never share private contact information
- Never send external payment details
- Do not offer lower prices outside the platform
- Submit all content through the official order
- Keep all revisions documented inside Makeity
- Do not arrange future work privately
- Refuse requests to cancel and continue directly
- Report external contact or payment requests
- Contact Makeity Support when unsure
Frequently Asked Questions
What does platform bypassing mean?
Platform bypassing means moving or attempting to move communication, projects, content delivery, payments, or business relationships outside Makeity.
Can sharing my phone number cause suspension?
Yes. Sharing personal contact details to move project communication outside Makeity may be treated as platform bypassing.
Can sharing my email address cause suspension?
Yes. Do not share a private email address for project communication, content delivery, invoicing, or direct payment.
Can I use WhatsApp if the business asks me first?
No. Politely refuse and keep the conversation inside Makeity. Report repeated requests to Makeity Support.
Can direct payment cause permanent suspension?
Yes. Intentionally requesting or accepting payment outside Makeity may lead to a permanent lifetime ban.
Can I continue working privately after canceling the order?
No. Canceling or avoiding a Makeity order to continue the same project privately is considered platform bypassing.
Can I arrange future work directly with the business?
You must not use a relationship created through Makeity to arrange direct future projects or payments outside the platform.
What if I shared my details accidentally?
Stop the external conversation, return to Makeity, and contact Support immediately with a clear explanation.
Can I appeal my suspension?
You may contact Makeity Support to request a review and provide relevant information. A review does not guarantee that the suspension will be removed.
Can a permanent ban be removed?
Permanent suspensions may remain final when intentional platform bypassing has been confirmed.
Can I create another account after suspension?
No. Creating or using another account to avoid suspension is prohibited, and the additional account may also be permanently blocked.
How do I report a bypassing request?
Contact Makeity Support and include the business name, order details, screenshots, and a clear explanation of the request.
Protect Your Makeity Account
Keep every conversation, order, content submission, and payment inside Makeity. Contact Support if you believe your account was suspended by mistake or if a business asks you to bypass the platform.
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Still need help with your account or project?
Contact the Makeity support team and include your account email, order number and a clear explanation of the issue.
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