Check Your Shipping Address

Before accepting a physical-product order, make sure the shipping address saved in your creator account is complete and current.

Your address should include:

• Your full name
• Street name and building number
• Apartment or unit number, if applicable
• City and postal code
• Country
• A valid telephone number for the courier

Accept the Order

A business should not send a product before you officially accept the order inside Makeity.

Before accepting, review the project brief, delivery requirements, payment, deadline and shipping details.

Wait for the Business to Ship the Product

After you accept the order, the business prepares and sends the product to the shipping address saved in your account.

Preparation and shipping times can vary depending on the business, courier, product location and destination country.

Review the Tracking Information

When tracking information is available, the business may add the courier name and tracking number to the order or send it through the Makeity messaging area.

Use the tracking information to check:

• When the package was shipped
• The current delivery status
• The estimated delivery date
• Whether the courier attempted delivery
• Whether customs information is required

Receive the Package

When the package arrives, check that the product matches the project and that it was not damaged during shipping.

Before using or opening the product, check:

• The product name and quantity
• The product condition
• Whether the package is sealed
• Whether any items are missing
• Whether instructions or accessories are included

Report a Damaged or Incorrect Product

If the package is damaged, incomplete or contains the wrong product, contact the business through Makeity before creating content.

Include clear information such as:

• A description of the problem
• Photos of the package and product
• Photos of any visible damage
• A list of missing or incorrect items
• The date the package arrived

What to Do If the Package Is Delayed

First, check the tracking information and estimated delivery date. Delays may occur because of weekends, public holidays, customs checks or courier issues.

If the estimated delivery period has passed, send a message to the business through Makeity and ask them to verify the shipment.

Start Creating Content

Once the correct product has arrived, carefully review the project brief again before filming.

Confirm that you understand:

• The requested video length
• The content format and style
• The required talking points
• Any product demonstrations
• The delivery deadline
• Whether raw or edited content is required