Why Is My Account Still Under Review?

👤 Account & Profile

Learn why your creator account is still under review, what happens during the approval process, and what you can do to speed it up.

Why Is My Account Still Under Review?

Every creator profile is reviewed before it becomes fully visible to businesses on Makeity. This helps maintain the quality, authenticity, and safety of the creator community.

If your account is still under review, it usually means that your profile is waiting for manual approval or that one or more details need additional checking.

Your profile may still be waiting in the review queue
Your UGC sample may require manual verification
Some profile information may be incomplete
Your sample video may not meet the requirements
You may have recently changed important profile details

Do not create a second account while your profile is under review. Duplicate accounts may delay the approval process.

Understanding Your Account Status

⏳ Under Review

Your profile was submitted and is waiting for the Makeity team to complete the review.

✅ Approved

Your profile meets the requirements and can become visible to businesses.

⚠️ Action Required

Information or a file must be updated before your profile can be approved.

Your Profile Is Waiting for Manual Review

Creator profiles are reviewed manually. This means the Makeity team checks the information and content submitted by each creator.

The review may include:

Your personal profile information
Your profile and cover images
Your UGC sample video
Your video and audio quality
The authenticity of your content
Whether the profile meets Makeity requirements

Review times may vary depending on the number of creator applications currently waiting for approval.

Your Profile May Be Incomplete

A missing required field can prevent the team from completing your review.

Check that you have added:

Your full name
Your country and city
Your languages
A clear profile photo
A suitable cover image
A valid UGC sample video
Your creator description
Your shipping information
Your payment details, if required

Makeity App → Profile → Review All Profile Sections

Save every updated section before leaving the page. Unsaved information may not appear during the review.

Your UGC Sample Is Still Being Checked

Your sample video is one of the most important parts of the approval process. The Makeity team may need additional time to verify that it is authentic and suitable.

The team may review:

Whether the video was created by you
Whether it shows real UGC skills
The clarity of the audio
The quality of the lighting and framing
Your presentation and communication style
Whether the file plays correctly
Whether the content follows Makeity guidelines

A video that is unclear, incomplete, very long, or unrelated to UGC may require further review or replacement.

Your Sample May Not Meet the Requirements

If the sample does not clearly demonstrate your ability to create UGC, your account may remain under review until the issue is resolved.

Samples that may cause a delay include:

A photo uploaded instead of a video
AI-generated content
Stock footage
A video created entirely by another person
A personal video unrelated to UGC
A very long video without a clear product presentation
A file with missing or unclear audio
A video that does not play correctly
Copyrighted content used without permission

Uploading a clear, authentic UGC sample can help the team complete your review more quickly.

You Recently Changed Your Profile

Certain changes may return your account to review, even if it was previously approved.

This may happen after you:

Delete your UGC sample video
Replace your sample with a new video
Change important personal information
Upload new identity or verification information
Restore a previously incomplete profile

Keep your current sample active until the new one has been uploaded successfully.

Check Your Notifications and Email

Makeity may send you a notification or email if additional information is required.

Check:

Your notifications inside the Makeity app
The email address connected to your account
Your spam or junk folder
Any messages from Makeity Support

Respond to requests as soon as possible. The review may remain paused until the required information is submitted.

Make Sure Your Contact Information Is Correct

Incorrect contact information may prevent you from receiving an important review update.

Confirm that:

Your email address is entered correctly
Your telephone number is current
You can access the email account you registered with
Your inbox is not blocking Makeity messages

Always use your own active email address and telephone number.

Avoid Repeated Changes While Under Review

Replacing files or editing several important details repeatedly may restart parts of the review process.

While waiting:

Do not repeatedly replace your sample video
Do not delete required profile information
Do not create multiple creator accounts
Do not submit another profile using a different email
Update only information that is incorrect or specifically requested

Once your profile is complete, allow the Makeity team time to finish the review.

When Should You Contact Support?

Contact Makeity Support when your profile is complete, your sample is valid, and your account has remained under review longer than expected.

Include:

The email address connected to your Makeity account
Your full name
A screenshot of your current account status
A short explanation of when you submitted your profile
Any previous message you received about the review

Hello, my creator profile is still showing as under review. I have completed all required sections and uploaded a valid UGC sample. My account email is [your email]. Could you please check whether any additional information is required?

Send one clear support request and allow time for a response. Sending multiple requests may not speed up the review.

What Happens After the Review?

Once the review is complete, your account status will be updated.

Your profile may be:

Approved: Your creator profile can become visible to businesses and you can begin receiving opportunities.
Returned for changes: You may need to update a section or upload a new UGC sample.
Rejected: Your profile or submitted content does not currently meet Makeity requirements.

If changes are requested, complete them carefully and resubmit your profile for review.

How to Avoid Review Delays

Complete every required profile section
Use accurate personal and contact information
Upload a clear, authentic UGC sample
Make sure your sample video plays correctly
Use clear audio and good lighting
Do not upload AI-generated or stock content
Check your email and app notifications regularly
Respond quickly if Makeity requests changes
Avoid repeatedly changing files during review
Do not create duplicate accounts

⚠️ Important

Never submit another person's content, false profile information, AI-generated creator samples, or duplicate accounts. Misleading or invalid information may result in rejection, suspension, or permanent removal from Makeity.

Frequently Asked Questions

How long does account review take?

Review times may vary depending on the number of creator applications and whether your profile is complete. Check your account and email for updates from Makeity.

Why is my profile still under review?

Your profile may still be waiting for manual review, or the Makeity team may need additional time to check your UGC sample and profile information.

Can I use Makeity while my account is under review?

Some features may be limited until your creator profile is approved. Your available options depend on the current status shown in your account.

Should I upload another sample while waiting?

Replace your sample only if the current video is invalid, incomplete, or Makeity asks you to upload a new one. Unnecessary changes may restart the review.

Can deleting my sample return my account to review?

Yes. Removing your sample may make your profile incomplete and require a new review after you upload another valid video.

Why did my approved account return to review?

This may happen after replacing or deleting your UGC sample, changing important profile details, or submitting new verification information.

Will creating another account speed up approval?

No. Duplicate accounts may create confusion and delay the review process. Continue using your original account.

How will I know when my account is approved?

Your account status will change inside Makeity, and you may also receive an app notification or email.

What should I do if Makeity requests changes?

Follow the instructions carefully, update the requested information, and resubmit your profile for review.

Can I contact support about my review?

Yes. Contact support when your profile is complete and has remained under review longer than expected. Include your account email and a screenshot of the status.

Check Your Profile Status

Open your Makeity account, review your profile, check for missing information, and look for any new review notifications.

Open Makeity Back to Help Center

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Creator support

Still need help with your account or project?

Contact the Makeity support team and include your account email, order number and a clear explanation of the issue.

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